Investor confidence doesn’t come from glossy decks or one-time company announcements and press release. It’s built over time through clarity, consistency, and access.

For any SGX-listed company, a strong investor relations (IR) program isn’t just about compliance; it’s about connection. How well do you communicate? How accessible are your leaders? How clear is your story to the market?

At Waterbrooks Consultants, we’ve worked with listed companies across Singapore to refine and elevate their IR strategies. Here’s a breakdown of what makes an IR program not just good but great.

Clarity in Financial and Corporate Reporting

This is the foundation. Without timely, well-structured reporting, the market is left to guess, and guessing erodes trust.

Great IR programs:

  1. Publish earnings on schedule, with clear commentary and forward-looking insights
  2. Present results in formats investors can easily digest (slides, infographics, fact sheets)
  3. Align financial reporting with your business narrative not just numbers, but meaning

When reporting is done well, it positions your company as credible, confident, and transparent.

Responsive and Reliable Communication

A standout IR team doesn’t just talk, it listens. Whether it’s a retail shareholder with a question or an institutional fund manager requesting a meeting, responsiveness matters.

Signs of strong communication in IR:

  1. Quick turnaround on investor inquiries
  2. Clear points of contact (IR email, spokesperson, external support)
  3. Proactive follow-ups after earnings, AGMs, or key announcements

This level of access and attention tells the market: “We take our investors seriously.”

Direct Access to Senior Management (ie C-suite)

For many investors, management access is make-or-break. They don’t just want to read your SGXnet announcements, they want to hear your thinking.

Effective SGX-listed company investor relations teams facilitate this by:

  1. Scheduling regular results briefings including analyst briefings and post-results online/offline Q&As
  2. Offering CEO/CFO access at roadshows or investor days
  3. Ensuring leadership is well-prepared and consistent in messaging

Leadership visibility builds trust. And when trust increases, so does long-term shareholder value.


A Consistent, Coherent Message

Mixed messages are red flags. Great IR programs align every communication touchpoint (press releases, investor decks, interviews, and even social media) under a clear, strategic narrative.

The market doesn’t just remember what you said; it remembers how you made them feel about your direction. That feeling comes from consistency.

Key questions to ask:

  1. Is our investment story clear and repeated across channels?
  2. Are our goals and values visible in both numbers and narratives?
  3. Do we control our story or let the market define it for us?

Investor Kit and Presentation

Perception matters. Investors, analysts, and media form judgments quickly—often based on how polished your materials look and feel.

Great IR programs make sure their public-facing documents:

  1. Are professionally written and visually consistent
  2. Include data visualisation that enhances (not overwhelms) the message
  3. Follow best practices for disclosure, formatting, and legal clarity

Even the best quarterly results can lose impact if they’re buried in a messy report. Presentation supports perception, and perception influences valuation.


Support That Scales with Your Growth

Not every public company starts with a full-fledged IR department. What matters more is access to strategic, experienced support—especially during earnings seasons, corporate actions, or crises.

We’ve seen time and again that investor relations in Singapore works best when it’s treated as a long-term relationship, not just a quarterly routine.

Whether you're scaling up post-IPO or realigning after a change in leadership, having trusted partners who understand SGX expectations and investor psychology makes all the difference.

Your IR Program Is Your Market Reputation

A great IR program doesn’t just help you tell your story. It gives investors a reason to believe in it.

From reporting to responsiveness, from access to alignment, every part of your IR approach reflects who you are as a business. And when done right, it doesn’t just protect your valuation, it earns you support in good times and bad.

At Waterbrooks Consultants, we help SGX-listed companies build IR strategies that are clear, credible, and built to last.